I happened to attend a webinar of Steve Wiseman, titled "Beyond the Publication - Bringing the World of Technical Communication and Enterprise Content Strategy Together". In this webinar, Steve discusses what content strategy is, the relationship between content strategy and helping organizations scale, and how the technical communication content creation and iteration process is valuable across the organization.
You will hear references to this webinar in this episode as the primary theme continues in our conversation. Steve refers to technical writers as the "beacon of content". He shares some amazing tips on how technical writers can help businesses by leveraging your existing skills and know-how. It is a matter of recognizing how your skills lend to the overall business value and going after it.
Steve Wiseman has over 25 years of experience in the documentation field having run his own writing company, and providing consultancy and writing services to both small and enterprise customers. He has also worked in implementing customer service platforms. His unique outlook covers CX, support, and where that all fits in the technical writing world. Steve can be reached at firstname.lastname@example.org.